Technical depth.
Human first.
10+ years in enterprise technical support, infrastructure, and systems administration. At Atlassian, I provided Jira Data Center support to enterprise clients including NASA, the FBI, and Tesla. Now I'm looking for the next challenge.
Core Expertise
Enterprise Support
Jira Data Center, SAML/SSO, LDAP/AD, JVM heap analysis, reverse proxy, NFS, Tomcat
Linux & Infrastructure
Validated Linux SME. Bash, Perl, Ansible, Chef, Nagios, Grafana, DNS, SSL/TLS, iptables
Mail & Auth
Validated Mail SME. SMTP/IMAP/POP, OAuth2, Microsoft Graph API, raw mail header analysis
Databases
MS SQL Server, MySQL, PostgreSQL, Oracle. Querying, rollbacks, schema fixes, CSV manipulation
AI & Tooling
AMER AI Champion at Atlassian. AI Agent Assist pilot tester. GPT-based workflows & automation
Leadership
Mentorship, Critical Pod lead, APAC QM handoffs, team onboarding, KCS knowledge base authoring
Experience
Senior Support Engineer I
Atlassian — San Francisco, CA (Remote)
Jira Data Center SME on the Select/Priority enterprise team. Supported organizations like NASA, the FBI, DHS, Nvidia, Tesla, SpaceX, EA, and Gearbox across complex custom infrastructure stacks. Maintained 100% CSAT across multiple consecutive quarters while handling 29% more tickets than team average.
System Administrator II / Junior Sysadmin
DreamHost — Brea, CA (Remote)
Oversaw reliability for 20,000+ servers. Managed configuration and deployments via Ansible and Chef, administered MySQL databases, and automated operational tasks with Bash and Perl.
Technical Support Specialist II
DreamHost — Brea, CA
Senior IC and people manager across a 50+ engineer org. Managed 6-7 direct reports, coordinated queue routing and outage response, and averaged 70-75 live chats per shift against a quota of 60.
Music
When I'm not digging through logs or debugging auth flows, I'm making noise. Indie garage rock with surfy guitar tones and pop hooks.